Quality of our Customer and Claims Service and customer satisfaction are of utmost importance to us. If you are not happy with the service you have received, please contact our Customer Service. (See above contact details to our Corporate and Individual Client Customer Services.) If you are not happy with our claims decision, please contact our Claims Service in writing (finlandclaims@aig.com).
Alternative Dispute Resolution of consumer complaints
The Finnish Financial Ombudsman Bureau (www.fine.fi) provides free of charge advice in issues related to insurance contracts. The Finnish Financial Ombudsman Service and Insurance Complaints Board give also recommendations for dispute resolution.
You can also contact Consumer Advisory Service (www.kuluttajaneuvonta.fi), that provides information on consumer rights, and mediation assistance in disputes. Also the Consumer Disputes Board (www.kuluttajariita.fi) gives recommendations for dispute resolution. You should always contact Consumer Advisory Service before taking the issue to the Consumer Disputes Board.
If you wish to make a complaint about an insurance policy purchased online you may be able to use the European Commission’s Online Dispute Resolution platform.
As AIG Europe SA is an insurance company registered in Luxembourg, in addition to the complaint procedure described above, you as a consumer also have the opportunity to follow the complaint procedure in Luxembourg. Please see below link for further information.
